As the new financial year is now upon us and hopefully everything
has settled down, I thought it would be a good time to give you some home work.
This is a great opportunity to introduce some
new rules around how you do business and the best thing is you can safely blame
the changes on your accountant.
The below list has come about from a collection of simple
mistakes some of our clients make when dealing with their customers. With just a few adjustments to the way you
handle your paperwork, you can make a world of difference as to how you are
able to collect any outstanding money.
- Get every client to sign a contract with you
- Make sure your contract has a clause stating what the likely outcomes will be if they do not pay you within your terms and conditions. Eg Debt collections cost will be added in the event you do not pay your account with in our terms.
- If you have an office or shop where people attend put up a sign stating what your terms and conditions are and include the consequences of non payment.
- If you are quoting for products or services have a place for your customers to accept your quote by signature.
- Once you have completed a job have your customer sign an acceptance or approval of the job you have done.
- In all your paper work ensure you include a disputes resolution process, it can be as simple as letting your customer know they have a certain period of time to bring issues to you and what you will do to correct them.
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