The Key is Consistency.

Last time we talked about having the right tools and resources to ensure a smooth collection process.

However the most important aspect of using the tools is to maintain a consistent approach.

The great thing about being consistent is your customers will get to know your system and before long will adhere to your credit terms automatically.

Create a written process of what will happen when a client has not paid according to your terms. 

Following is a brief outline of what could be part of your process once a client has gone beyond your terms.

1. Send a letter demanding payment of the account to be made immediately.
2. Follow up with a phone call as soon as you believe your client has received your letter.
3. Offer easy methods of payment, now with internet banking paying bills is easier than ever.
4. Discuss reason for non-payment, maybe your client is having financial problems.
5. Most importantly document all letters and conversations with your client so you have a concise record.

Be consistent with your methods and follow up on your customers regularly and keep an open line of communication.

Use a professional. If you don’t have the skills or resources to be professional in collecting outstanding accounts pass it onto a licensed collector.

This is made easier if you follow this process for all clients, just make it part of the administration of your business.

Contact Bouvard Collection Agency